The Promise, in One Paragraph
Every repair Brandt HVAC performs is covered for 365 days from the date of service. If the work we did doesn’t hold, call us. We’ll come back at no charge, re-do what needs re-doing, and leave you with a system that actually works. No forms to fill out, no fees to pay, no receipt to dig up. We have the job on file. This isn’t fine print – it’s the whole deal, stated plainly, because that’s how it should work.
What’s Covered
- Our workmanship: Any task our technician performed on your system is covered for the full 365-day window – if it fails because of how it was done, we make it right.
- Parts we supplied and installed: If a part we sourced and installed fails within 365 days, the return visit and the fix are on us.
- The return visit itself: No charge for coming back – not a trip fee, not a diagnostic fee, not anything.
- A complete re-do, not a patch: If the same problem comes back because the first repair didn’t hold, we don’t just re-tighten a bolt. We fix it properly.
- Clean-up: We leave the area the way we found it – same standard as the first visit.
- Your peace of mind in writing: The promise terms don’t change job to job. What you’re reading here is what every Brandt location honors, every time.
What Isn’t Covered
These exclusions exist because they’re genuinely fair, not because we’re looking for an exit. If you’re ever unsure whether something qualifies, call us anyway – we’ll come look.
- Storm damage or accidents after our visit: A power surge, a flooding event, or physical damage to the unit that happened after we left isn’t something our workmanship caused, and we can’t cover it under this promise.
- Work performed by someone else: If another technician touched the same system after our visit, we can’t stand behind results we didn’t produce.
- Parts the customer supplied: We cover parts we sourced. If you brought the part and we installed it, we can’t guarantee how that part performs.
- Normal wear on equipment we didn’t repair: If your system has other aging components we weren’t asked to address, those continue to wear on their own schedule – that’s not on us.
- Problems you chose to hold off on: If our technician flagged something and you decided to wait, that item isn’t covered – but we noted it on your job file, and we’re ready to address it when you’re ready to call.
- Equipment failure unrelated to our scope of work: A compressor that fails six months after we repaired a capacitor is a separate issue. We’ll still come look, and we’ll give you a written price before touching anything.
How to Use the Promise
Step 1: Call (984) 538-9003 or book online
A live person answers the phone 24 hours a day, 7 days a week – nights, weekends, and holidays included. Tell whoever answers that you’re calling about a return visit under the 365-Day Done Right Promise.
Step 2: Tell us the job and roughly when it was done
You don’t need a receipt, a work-order number, or a copy of anything. Give us your name and a general idea of when the service happened, and we’ll pull the job up. That’s it.
Step 3: We schedule the return visit
We’ll set a time that works for you and send you the technician’s name and photo before they arrive – same as the first visit, every time. No one shows up unannounced.
Step 4: We make it right
The technician arrives, assesses what happened, and fixes it. No fees. No debate. No forms to sign before we’ll start. If the repair doesn’t hold, we don’t go home until it does.
Timing
The 365-day window opens on the date of service and closes exactly one year later. If you notice something in the final days of that window, call us – we’re reasonable about it. If something comes up just after the window closes, still call. We’ll come look, and if it’s clearly connected to work we did, we’ll do right by you. Each Brandt HVAC location is independently owned and operated, but every location is part of the Threshold Group family and every one honors this promise on every job, without exception.
Questions About the Promise
If anything here isn’t clear, or if you’re not sure whether your situation qualifies, call (984) 538-9003. A live person will pick up and give you a straight answer. There’s no automated tree, no callback queue, and no hold music while someone looks up a policy. We keep it simple on purpose.
Written by Devin Marlowe, Owner and Lead HVAC Technician at Brandt HVAC, part of the Threshold Group family of home-service companies, established in 2003.