Threshold Verified, delivered by Brandt HVAC, a proud Threshold Group company.
Our 365-Day Done Right Promise: if the work we did isn’t right, we come back and make it right - no argument, no second invoice.
Our response promise: A real person answers our phone 24 hours a day, 7 days a week - and on an emergency we aim to have a technician on your property within 4 hours, and we book most non-emergency repairs the same day or the next.
- 365-Day Done Right Promise- if it’s not done right, we make it right
- No-hassle upfront pricing
- Background-checked, uniformed technicians
- Calls answered by a live person, 24/7
What Our Promise Actually Means
If a repair we completed doesn’t hold, you call us, and we come back out and fix it – no charge, no argument, no paperwork on your end. That’s the whole thing. The 365-Day Done Right Promise isn’t a marketing line we print and forget; it’s the standard every Brandt HVAC location is measured against, co-signed by the Threshold Group family that has stood behind this brand since 2003. You don’t need to document anything beyond telling us what went wrong. You don’t fill out a claim form. You don’t wait for a manager to approve your case. You call the same number, a live person picks up, and we schedule your return visit. The guarantee is written on your job paperwork before work ever starts, so you know exactly what it covers and for exactly how long.
Why We Answer Fast, Everywhere
A one-truck shop is great right up until the owner is already on another job when your system quits at 10 p.m. on a Friday. What we’ve built across 14 states is something different: local crews who live in your area, vehicles stocked with the parts most repairs actually need, and a dispatch system that puts the nearest available technician on your job – not the next available slot on a clipboard.
When you call (984) 538-9003, a real person answers. Every hour, every day, including holidays. They’re not reading from a script to figure out if you qualify for service. They’re booking your appointment. Our goal on an emergency is to have a technician on your property within 4 hours. Most non-emergency repairs get booked same day or the next. That window stays honest because we staff for it – not because we print it and hope.
How We Make It Right
You Tell Us
Call (984) 538-9003 and tell the person who answers what’s happening. They don’t need a ticket number or a copy of your invoice. Your address is enough to pull the job. If the repair we completed isn’t holding the way it should, that conversation is the only step that’s on you.
We Come Back Out
We schedule a return visit – same crew when possible, always a Threshold Verified technician sent to you by name and photo before they arrive. No new service call fee. No minimum charge to show up. The 365-Day Done Right Promise covers the trip.
We Fix It
The technician assesses what happened and does what it takes to make the repair hold. If a part failed, we replace it. If the original diagnosis missed something, we correct it. Either way, the work gets done, and the cost of that return visit is on us, not on you.
You Sign Off
Before we leave, you confirm the system is working the way it should. We update your job record so the guarantee clock is accurate going forward. You don’t owe us anything for the visit, and you don’t have to take our word for what was done – it’s documented on paper you keep.
What Stands Behind the Promise
A guarantee is only as solid as the people and processes behind it. Here’s what actually backs ours up.
Every technician who works under the Brandt HVAC name is background-checked and identity-verified before they ever knock on a door. Before your appointment, you receive their name and photo. At the door, they show a photo ID badge. They arrive in a clean, marked uniform. If someone shows up who you weren’t told to expect, that visit is on us and we make it right. That’s the Threshold Verified standard, and it applies to every location, every time.
Pricing works the same way. Before any work starts, you see the number in writing and agree to it. There are no hourly rates that balloon as the job runs long, no subscriptions, nothing to sign up for. Every job is priced job-by-job off a free written estimate. When we work on a system – Carrier, Trane, Lennox, Goodman, Rheem, York, Daikin, Bryant, American Standard, or anything else running in a home across our 14-state footprint – the price is confirmed before the first bolt turns.
Ask Us to Prove It
The best way to understand the promise is to call and hear how we handle your first question. Reach us anytime at (984) 538-9003 – a live person picks up, day or night. You can also book online if that’s easier. The full terms of the 365-Day Done Right Promise are on our terms page, and we’d rather you read them than take our word for it.
Written by Devin Marlowe, Owner & Lead HVAC Technician at Brandt HVAC, serving homeowners across our 14-state footprint since 2003.
The Fine Print, Without the Fine Print
What the promise covers, how long it lasts, and how to make a claim — written plainly.